Social Support Application

Social care assistant
A mobile app aimed at enhancing the quality of life for seniors and people with disabilities on the one hand, and organizing the activities of social sphere workers on the other hand.
Industry

Social care

country

Germany

cooperation period

Nov 2019-present

Background

Challenges faced

Our main goal was to combine simplicity, usability, and multifunctionality for a number of users, including seniors and people with disabilities, their guardians, and support workers. It was quite a responsible task to bring this complex idea to life. We had to bear in mind the tiniest nuances of the sphere, as well as the needs of the target audience. We were challenged to design a CRM-like application allowing the users to manage the working hours, list of contacts, documentation, etc.

Login screen
You install the application on your phone and register.

Our approach

To achieve the goal, we followed the Design Thinking methodology. It perfectly suits for creating different user-oriented products and services. When designing a product, we considered the user request, technical implementation, and costs. This approach helped us to quickly identify user problems and to design and visualize an effective solution.


To reach the final variant, we went through the following 6 stages: empathy, defining, brainstorming, prototyping, testing, and launching. We considered different solutions and followed the established procedure of the methodology, bearing in mind the industry and social peculiarities of the target audience.

Features implemented

We designed a separate interface for each user category. The mobile app lets support workers create events for clients, charge for work, review and create reports for the tax service, track additional costs, add contacts, and invite other prospective users to join the service. Clients and their guardians, in turn, can track their expenses, organize the visits of support workers, and check the profile of current and potential workers. We have also designed an admin panel for managing the mobile application, which possesses all the features for smart product management.

Create Task
Invoices
Tasks

Fortunately, the IT industry offers a range of technologies to realize this project. Which one to choose is still a point for discussion. Our programmers are proficient both in native mobile development and cross-platform development. We will likely choose either React Native or Flutter since they are more cost-efficient and significantly promote time-to-market, while the quality and functionality of the app will not concede to a native one. As for the back-end stack, we find the Symfony framework to be the best option, as it suits perfectly for developing such a complex and multi-functional app.

Personal Profiles
There are customizable personal profiles for each of the user categories, including support workers, clients, and guardians.

Value Delivered

This mobile app offers tangible benefits to the social support sphere. Support workers have a very dynamic schedule and are not able to check their desktop applications. The very purpose of this app is to provide users with essential mobility, increasing the convenience and maximizing the effectiveness of specific activities.


The application allows for the organization of work schedule, contact list storing, accounting, and tax tracking. We combined the features characteristic of CRM systems, time management apps and documentation databases, and wrapped them in an appealing design. The app is designed to make communication in the social care space faster, more accessible, and transparent.

Dark Mode

Experience Gained

This was an extremely interesting project for the OTAKOYI team as we got valuable experience in the health & social care domain. We resorted to prototype-driven development, i.e. our UX designer created a clickable prototype of an entire app to make the development process easier and the functionality clear to the client. Regular stand-ups with the client let the team deeply understand the business niche and user needs and quickly implement acquired knowledge to the project.


Our company tried to go the extra mile at each stage of the project, digging deeper into the social care realm and applying the best UI/UX practices. At OTAKOYI, we are firmly convinced that technologies can change the world for the better. We hope that this app will contribute to public aid by making communication and business easier and faster both for clients and workers.

OTHER CASE STUDIES